General Tivimate Issues If you’re having lagging, buffering, freezing or other issues, many times it is because the modem is to close or behind the TV. Radio Frequency Interference (RFI): can disrupt the TV signal, causing freezing, distorted images, buffering or even complete loss of reception. Tivimate not responding - or black screen Click house button, gear (settings) applications, manage installed applications, look for tivimate select and click force stop. ** Never Clear Data Or Cache Failed to get data from server 1. Check the other TV’s on your home a. if they are not working please call 203-530-7373 or email support@kutthekord.net b. if they are workinG gOTO SETTINGS on TIVIMATE \ PLAYLIST \ EXTREME CODE PARAMETERS if your server shows http://JPRI.ME change it TO http://JPURE.ME:8080 if your server shows http://jpure.me:8080 change to http://jpri.ME Error 401 If you are receiving this error message your PROGRAMMING IS EXPIRED, PLEASE CALL us AT 203-530-7373 OR email support@kutthekord.net Error 403 This error message happend with the channel if offline or the feed is currently not active